Refund policy

Returns & Refund Policy

Return window

You may return eligible items within **14 days of receiving your order** for a refund.

Condition of returned items

To be eligible for a refund, items must be:

  • Unworn, unwashed, and undamaged
  • In their original condition, with all original tags attached
  • Free of perfume, deodorant, makeup, or other marks

Items that do not meet these conditions may be refused or refunded at a reduced amount.

Shapewear & intimate items (hygiene rule)

For hygiene reasons, fajas, shaping bodysuits, and other intimate shapewear are **exchange-only for a different size, and only if the garment is returned sealed in its original, unopened packaging**. Opened or tried-on shapewear cannot be returned or exchanged. If your sealed shapewear arrives with a manufacturing defect, contact us and we will make it right.

Final sale

Items marked "Final Sale" at checkout cannot be returned or exchanged.

How to start a return

1. Email us at **support@velinfashion.com** with your order number and the item(s) you want to return.

2. We will reply with return instructions and the return address.

3. Ship the item back using a trackable service and keep your tracking number.

Please do not send returns without contacting us first — packages sent without authorization may be refused.

Who pays for return shipping

  • The customer is responsible for return shipping costs, **except** when the return is due to our error (wrong item, wrong size shipped) or a defective/damaged item. In those cases, we cover the return shipping.
  • Original shipping charges are non-refundable, except when the return is due to our error or a defective item.

Refunds

Once we receive and inspect your return (please allow up to 3 business days for inspection), approved refunds are issued to your **original payment method within 3–5 business days** of approval. Your bank or card issuer may take additional time to post the funds. We will email you when your refund has been processed.

Exchanges

Need a different size? Email us at support@velinfashion.com and we will guide you through the fastest option. The quickest way is usually to place a new order for the correct size and return the original item for a refund under this policy.

Damaged, defective, or wrong items

Contact us within 7 days of delivery with your order number and a photo of the issue. We will offer a replacement or a full refund, including shipping — your choice.

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