Privacy policy

Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information Velin Fashion collects, how we use it, and the choices you have. By using our Site, you agree to this Policy.

Information we collect

  • **Order information:** name, shipping and billing address, email address, phone number, and the items you purchase, so we can process and deliver your order.
  • **Payment information:** payments are processed securely by our payment providers. We do not store your full credit or debit card number on our systems.
  • **Account and communications:** if you contact us, subscribe to our newsletter, or create an account, we collect the information you provide (such as your email address and message contents).
  • **Device and usage information:** IP address, browser type, pages viewed, and similar data, collected automatically through cookies and similar technologies when you browse the Site.

How we use your information

  • To process, ship, and manage your orders, returns, and refunds
  • To communicate with you about your order, delivery, and customer support requests
  • To send marketing emails about new arrivals and promotions, only if you have opted in (you can unsubscribe at any time)
  • To improve our Site, product selection, and shopping experience
  • To prevent fraud and keep our Site secure
  • To comply with legal obligations

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences (including language), understand how visitors use the Site, and measure advertising performance. You can disable cookies in your browser settings, though some parts of the Site may not work correctly without them.

Sharing your information

We share information only with the service providers who help us run the store — such as our e-commerce platform, payment processors, shipping carriers, and analytics/advertising partners — and only as needed for them to perform their services. **We do not sell your personal information.**

Your rights and choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of marketing communications. To make a request, email us at support@velinfashion.com and we will respond within a reasonable timeframe.

Data retention

We keep order information for as long as needed to provide our services and meet legal, tax, and accounting requirements. When information is no longer needed, we delete or anonymize it.

Children's privacy

Our Site is intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page, with the "last updated" date above.

Contact

Questions about your privacy or your data: support@velinfashion.com.